Return Policy

Shipping Choices and Delivery Risks

Selecting the FREE SHIPPING (Without Tracking) method at checkout means Tardyslow will only furnish a Proof of Shipping. Once the package leaves our facility, its journey is no longer visible, and the possibility of non-delivery rests with you. Should 60 days pass without the order arriving, the matter is escalated to our tier 2 support team, and we will refund your money, no questions asked.

For any purchase exceeding $75, we strongly advise opting for STANDARD SHIPPING (With Tracking). This ensures continuous visibility of your shipment until it reaches your door.

Return Eligibility and Exclusions

A return request must be initiated within 45 days from receiving your order. Only items bought directly through tardyslow.com are handled by us; purchases made via authorized retailers must be directed back to the original seller. To begin, you will need to supply your order number and the reason for your return. Our team reviews the request and, upon approval, provides the necessary instructions for sending the item back.

The product itself must arrive unused, in the exact same condition that we sent it to you, and housed within its original packaging along with every accessory, manual, and piece of documentation. Evidence of use—such as stains, folded cards, broken seals, or broken plastic foiling—renders the item ineligible. We reserve the right to refuse a refund or exchange if the returned condition is unacceptable. Furthermore, products that have been personalized cannot be refunded or exchanged.

Several categories are firmly outside the scope of returns. These include items purchased through retailers, incorrect products that were ordered by mistake, and any damage resulting from customer mishandling. Returns made without a receipt may be refused, and Tardyslow.com reserves the right to deny any return.

Defective, Incorrect, or Damaged Items

When a unit is faulty, the wrong product arrives, or an item is damaged, the resolution path requires specific documentation. Reach out to our support team at support@tardyslow.com with the following details:

• Order number
• Proof of purchase
• Video or photo of the faulty product
• Complete delivery address
• Contact telephone number

In certain situations, providing a video or photo of the defective product is a necessary step to authorize a refund or replacement.

Refund Timelines and Deductions

From the day we receive your return, processing may take up to 14 business days. A confirmation email is sent once the process is complete. For defective products, a full refund will be credited. For non-defective items, the refund excludes all shipping and handling fees.

Money is returned to your original form of payment. For credit or debit card transactions, the refund is sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. The time it takes for the credit to appear on your statement depends on the bank; contact them directly for specifics on posting delays.

Order Changes and Cancellation Fees

To modify or cancel an order, contact us immediately with your order number and the desired change. We will confirm once the modification is applied. However, any cancellation triggers a cancellation fee of 30% of the Total Price, regardless of the time the order has been placed (even if it is just a second later), as the merchant processor charges us for cancellations. Orders that have already been packed or shipped cannot be canceled.