FAQs

We've designed our shopping experience to be straightforward, from browsing to unboxing. Here's a walkthrough of what to expect at each step.

Before You Order

You're welcome to explore and purchase as a guest—creating an account isn't a requirement. However, setting one up unlocks a few conveniences: a faster checkout flow, a centralized place to monitor your order status and history, and direct updates about new releases and special promotions. If you already have an account but can't recall your password, the login page includes a "Lost password?" link that will guide you through resetting it.

Placing and Securing Your Order

All transactions on our site are processed in US Dollars. When your credit card uses a different currency, the final total is determined by the daily exchange rate on the date your card issuer handles the transaction. We accept VISA, Mastercard, AMEX, and PayPal. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not supported.

During checkout, your card details are entered on an SSL-secured page, then SSL-encrypted and transmitted directly to our credit card provider's network for authorization. Our servers never store your credit card information.

Promotion and discount codes are limited to one per order, unless a specific offer explicitly states otherwise.

After You Order: Changes and Cancellations

We reserve the right to accept or decline any order, or any part of it, at any time after it's received—even following an order confirmation or credit card authorization. If an authorization has already occurred and the order is subsequently canceled, a credit will be issued to the original payment method.

Any cancellation initiated after an order has been placed incurs a cancellation fee equal to 30% of the Total Price, regardless of how quickly the cancellation is requested. This fee exists because the merchant processor and credit card networks charge us for cancellations. Orders that have already been packed or shipped cannot be canceled.

If you realize an email address, name, or address needs updating, reach out to our team. We can adjust those contact details, but the order itself cannot be modified.

Preparing Your Shipment

Since our platform operates in English, all address fields must be entered using the English input method, including punctuation. Non-English characters should be replaced with similar English equivalents—for instance, substituting "c" for "?".

Once an order moves into processing or shipping, the shipping address is locked and cannot be revised. It's best to provide a residential address rather than a vacation spot, as customs hold times at the destination are unpredictable.

Free shipping is available for orders that meet the minimum amount threshold, though discounted items, sale products, and oversized or overweight packages are excluded. When free shipping applies, it's sent via economy service.

International Shipping and Customs

The prices shown on our site are tax-free in US Dollars. Upon arrival in your country, your order may be subject to import taxes, duties, and related customs fees, which are set by your local customs office. These charges are your responsibility and are not covered by us. For specifics on potential fees, your local customs office is the best resource.

Receiving Your Order

Delivery time depends on the shipping option you selected. Tracking details are sent via email as soon as the package ships, though the information typically becomes available 24 hours after shipment. You can expect to receive the tracking number roughly one day after your order leaves our facility. Delays caused by your country's customs department are beyond our control.

If anything is missing from your package, get in touch with us right away.

If You Need to Return an Item

Returns can be requested within 30 days of receiving your order. To start, contact us with your order number and the reason for the return. Our customer service team will review the request and, if approved, provide the next steps. Items must be in their original condition with all packaging intact. Final sale items are excluded from returns; consult our Returns Policy for that list.

For merchandise that arrives incorrect, missing, or defective, notify us within 7 days of delivery. Include your order number, photographs of the affected items, and any relevant references from the package. We'll work to resolve the situation promptly.

All return shipping fees and any other miscellaneous costs are the customer's responsibility.

Refunds and Resolutions

Once your return reaches us, processing can take up to 14 business days. A confirmation email will be sent when processing is complete. Refunds are always credited back to the original form of payment. For credit and debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. The timeline for the credit to appear on your account depends on your bank, so contacting them directly is the best way to check on its status.

Our team is ready to assist with any hiccups along the way, ensuring your experience with Tardyslow ends on a positive note.